Herts Mandarin Terms and Conditions
Terms and Conditions – Herts Mandarin
⸻
1. Fees and Payment
1.1 Full payment must be made before your child starts the course.
1.2 Fees are non-refundable, unless:
• Herts Mandarin gives written permission in advance, or
• Your child attends only the first class and you notify us within 24 hours that you do not wish to continue. In that case, a full refund of left lesson fee will be issued within 7 days.
1.3 No refunds will be given if classes are cancelled due to circumstances beyond our control (e.g. natural disasters, strikes, government restrictions).
Please note: If your child misses a class, the fee will not be refunded. However, your child will be offered a 10-minute catch-up session before or after the next class.
⸻
2. Cancellation
2.1 If Herts Mandarin cancels the entire course before it begins, all fees paid will be refunded within 7 days.
2.2 If Herts Mandarin cancels an individual class, we will offer:
• An additional class added to the final week of the course.
• If the cancelled class is already in the final week, we will offer either:
– A refund for that class (within 7 days), or
– The option to roll over the payment to the next term.
2.3 If we need to arrange a cover teacher, we will ensure that the teacher has a valid DBS check and suitable experience.
2.4 Parents agree that classes must be attended consecutively (in order and on schedule).
⸻
3. Parent Responsibilities
By enrolling your child, you agree that:
3.1 All information provided on the enrolment form is accurate, and you will update us with any changes.
3.2 You will not send your child to class if they are really unwell or have a contagious illness.
3.3 You accept full responsibility for any loss or damage caused by your or your child’s actions, and will cover any related costs.
3.4 Children are only allowed to bring water to class – no food is permitted inside the school.
3.5 If your child has a medical condition, a parent or guardian must stay within 5–10 minutes’ distance from the school and be reachable by phone during class time.
⸻
4. Discipline
4.1 Herts Mandarin may remove a child from the course if they display unacceptable behavior. In such cases, the class fee will be refunded for any unused sessions.
⸻
5. Use of Images
5.1 Herts Mandarin may use your child’s photo on our website, in class displays, or in other school-related materials and communications.
⸻
6. Health and Safety
6.1 Herts Mandarin is committed to providing a safe and secure environment. All staff follow safeguarding procedures, and first aid support will be available when needed.
6.2 In case of emergency, we will contact you immediately. Please ensure that your emergency contact details are always up to date.
⸻
7. Late Pick-Up Policy
7.1 Please pick up your child on time after class.
7.2 If a parent/guardian is more than 10 minutes late, we may contact the emergency number provided.
7.3 Repeated late pick-ups may result in a fee or affect your child’s enrolment in future classes.
⸻
8. Changes to Schedule
8.1 Herts Mandarin reserves the right to change the class schedule, location, or teacher if necessary.
8.2 Advance notice will be provided, and we will do our best to minimise disruption.
⸻
9. Data Protection
9.1 All personal information collected will be kept secure and used only for class management, communication, or safety purposes.
9.2 We comply with data protection regulations and will not share your information with third parties.
⸻
Contact Us
If you have any questions, feel free to get in touch:
📞 07928 717162
