Herts Mandarin Terms and Conditions
1. Fees and Payment
• Full payment must be made before the end of the current term.
• If parents request a refund, it will be processed within 3 days, but book or admin fees may apply.
• If a student misses a class, no refund will be given. A 15-minute catch-up session (1-1 or group) may be offered before or after the next lesson where possible.
2. Class Cancellation
• If Herts Mandarin cancels the entire course, all fees will be refunded within 3 days.
• If an individual class is cancelled, we will either:
Add an extra class at the end of the term, or
Offer a refund or credit for the next term if the cancelled class is in the final week.
• Any substitute teacher will have a valid DBS check and appropriate experience.
3. Parent Responsibilities
By enrolling your child, you agree that:
• All enrolment information is accurate and up to date.
• Children should not attend if they are unwell or have a contagious illness.
• Parents are responsible for any damage caused by their child.
• Water only is allowed in the classroom (no food).
• If a child has a medical condition, a parent must stay within 5–10 minutes of the school and be reachable by phone.
4. Behaviour
Herts Mandarin may remove a student from the course if behaviour is unsafe or disruptive. Refunds for unused lessons will be processed within 3 days.
5. Photos
Student photos may be used for school displays, learning materials, newsletters, or the Herts Mandarin website, with parent consent.
6. Health and Safety
We are committed to providing a safe learning environment. Emergency contacts will be used if necessary, so please ensure your contact details are up to date.
7. Late Pick-Up
• Parents must collect their child on time.
• If you are more than 10 minutes late, we may contact the emergency contact.
• Repeated late pick-ups may result in extra charges or affect future enrolment.
8. Changes
Herts Mandarin may adjust the class schedule, location, or teacher if necessary. We will inform parents in advance whenever possible.
9. Data Protection
All personal information will be kept confidential and stored securely in accordance with UK GDPR regulations.
10. Liability
Herts Mandarin is not responsible for lost belongings or incidents that occur outside normal classroom supervision.
If you have any questions, feel free to get in touch:
📞 07928 717162
